Our modern head office is located on Vancouver’s picturesque North Shore, near the Second Narrows Bridge. We promote a causal and fun work environment that supports and encourages work-life balance. We also have plenty of parking, a bike room, indoor staff bouldering gym, frequent summer BBQs and other events, as well as a great employee discount.

We are seeking a friendly, organized, driven person with strong French language skills and a passion for outdoor sports to join our team. As a Bilingual Dealer Service Representative, you will be primarily responsible for providing sales and support to territory representatives and wholesale dealers.

Ideally you will have:
• Fluent written and verbal French language skills
• Highly effective verbal and written communication skills
• Proactive and comfortable communicating with customers via phone, fax, and email
• High level of organizational and problem solving skills
• Attention to detail, including accurate data entry skills
• Interpersonal skills
• Proficiency in Microsoft Office
• Knowledge of Arc’teryx products, and participation or interest in activities we make products for
• Previous customer service or sales experience in outdoor retail or similar would be an asset

Your responsibilities will include (but are not limited to):
• Proactively managing the order book fulfillment process to ensure company’s financial goals are met
• Supporting departmental initiatives
• Acquiring intimate knowledge of Arc’teryx products and technologies
• Acquiring broad knowledge of service procedures across all customers (e.g. Consumer, Pro/Corporate, etc.)
• Responding professional and promptly to all customer enquiries/requests via telephone, fax, and email
• Identifying opportunities for increasing sales
• Proactively assess customer needs to provide excellent service
• Helping to coordinate the timely delivery of orders
• Providing support to sales representatives

If this sounds like you, then please apply by forwarding your resume and cover letter in PDF or Word format to hr sur arcteryx point com. It is important to quote “1008-BDS-FR” in the subject line of your email.

J’ai actuellement plus de 20 postes de niveau d’entrée comme agent de service à la clientèle bilingue français et anglais.
Les postes son situé à Richmond, BC
Mon client est une société de logiciels international.
Les salaires varient de 15/HR à 17/HR pour les postes à contrat
Liste des postes à comble
•  15 agents de service à la clientèle poste contractuel (durée du contrat 6 mois)
•  1 Poste de soutien technique poste permanent
•  3 Poste en vente postes permanent
•  7 Analystes de soutien à la clientèle 2 poste permanent et 5 poste contractuel
Si vous avez des centres d’appels ou de l’expérience de service à la clientèle, nous aimerions vous parler

Pour appliquer s’il vous plaît faire parvenir votre resume/cv à
eric sur aljbilingual point com
ou emmanuel sur aljbilingual point com
Date de debut le 3 Octobre 2011

***There are huge possiblities of this role becoming a long term role ***

This position is responsible for enhancing each customer’s relationship with Sage Software-Small Business Division. This objective will be primarily accomplished by providing technical assistance for customers with questions or issues regarding Sage Software-Small Business Division products or services and their application in the customer’s business system operating environment. Support is provided in adherence to company guidelines and will be performed primarily through direct telephone contact as well as e-mail. Customer relationships will also be enhanced by the identification of customer needs that can be addressed by Sage Software-Small Business Division products or services.

Responsibilities:

1.    Receives and resolves customer questions and issues regarding Sage Software-Small Business Division software applications and services primarily via direct telephone contact.
2.    Identifies and responds appropriately to customer needs for additional products
3.    Generates high satisfaction among customers through exemplary customer service and meeting customer’s expectations of knowledge, empathy and professionalism.
4.    Meets individual goals and contributes towards departmental goals for quality, satisfaction, sales, and attendance

Accountability:

•      A Customer Support Analyst must have the motivation, initiative and aptitude to effectively provide Sage Software-Small Business Division customers and associates with the highest levels of quality service in a courteous and professional manner.
Education:
•      High School Diploma required. An Associates Degree (or equivalent) preferred.
Experience/Skills:
•      At least 6 months of previous successful call center customer service/sales experience is highly desired.
•      Basic knowledge of MS-Windows operating systems and industry specific business   principles are necessary.
•      Must be able to effectively communicate both orally and in writing with customers and associates including management.
•      Must be able to define problems, collect data, establish facts, and draw valid conclusions.
•      Must be able to interpret an extensive variety of technical instructions, and deal with several abstract and concrete variables.
•  Refers higher-level customer issues, questions or problems to the appropriate personnel.
•  Accurately updates and maintains customer, technical, and enhancement databases.
•  Communicates effectively and efficiently in a fast paced, team environment

Qualifications:

•      A Customer Support Analyst must have the motivation, initiative and aptitude to effectively provide Sage Software-Small Business Division customers and associates with the highest levels of quality service in a courteous and professional manner.

Education:

•      High School Diploma required. An Associates Degree (or equivalent) preferred.

Experience/Skills:

•      At least 6 months of previous successful call center customer service/sales experience is highly desired.
•      Basic knowledge of MS-Windows operating systems and industry specific business   principles are necessary.
•      Must be able to effectively communicate both orally and in writing with customers and associates including management.
•      Must be able to define problems, collect data, establish facts, and draw valid conclusions.
•      Must be able to interpret an extensive variety of technical instructions, and deal with several abstract and concrete variables.

NOUS AVONS PEUT-ETRE UNE SUPER OPPORTUNITE POUR TOI DE VENIR HABITER AVEC NOUS; EN ECHANGE NOUS AVONS BESOIN DE TOI POUR GARDER NOS 2 JEUNES ENFANTS PENDANT QUELQUES JOURS SEMAINES.  LE RESTE DU TEMPS EST A TOI DE FAIRE CE QUE TU VEUX.
SI TU PENSES QUE CETTE OFFRE PEUT INTERESSER OU TU CONNAIS QUELQU’UN QUI LE SERAIT; ENVOIE MOI UN MAIL A emmanuellerose sur shaw point ca

AU PLAISIR ,
EMMANUELLE

Salaire 1200$/Mois + Chambre & Pension + Assurances medicales

At SISU, we are always looking for energetic and qualified individuals to join our fast growing team and help continue our dedication to our customers.  We are currently seeking a qualified candidate for the position of Customer Care Team Leader.  Reporting to the Director of Marketing, this position is responsible for supervising and leading a team of specialists who provide exceptional customer care to all accounts and providing support within the sales team via telephone and email, while surpassing the expectations of our customers.

This position offers competitive compensation, an attractive benefits package and the chance to be part of a growing BC company in the wellness industry.
THE IDEAL CANDIDATE REQUIRES THE FOLLOWING EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

•  Strong analytical, problem-solving and customer service skills
•  Well organized, time-efficient and detail-oriented.
•  Ability to motivate for optimal performance and build relationships with others
•  Ability to be diplomatic, maintain high integrity and honesty
•  Excellent and accurate verbal and written communication skills in both English and French
•  Minimum 1-2 year’s supervisory experience in a customer care or call centre environment

THE PRIMARY DUTIES OF THE POSITION INCLUDE:

1.  Provide customer care in-line with the corporate image and core values.
2.  Lead by example and create an environment within the team that rewards and recognizes the demonstration of core values – Respect for the individual, Service to our Customer and striving for excellence in day-to day operation of the business.
3.  Continuously work to enhance our customers experience by identifying opportunities for improvements in service and satisfaction levels and dealing with customer escalations in a timely and professional manner.
4.  Performs appropriate level of assessment to recommend solution; makes good decisions based on analysis, wisdom, experience and judgment.
5.  Build and manage customer relations by proactively responding to customer issues as they arise; mitigate negative customer relation’s issues where possible by communicating proactively with customers.
6.  Ensure that all Company directives are being followed by the Customer Care Department and executed in a timely manner.
7.  Supervise and coach/mentor all Customer Care and perform Annual Performance Appraisals.
8.  Liaise between Customer Care/Sales and other SISU departments to ensure a clear, concise, accurate, consistent and efficient flow of information between all Associates.
9.  Hire, mentor and guide all Customer Care Specialists, identify strengths, development areas of each team member and provide training/coaching on a regular basis.

Please forward your resume and cover letter to Human Resources at HR sur sisu point com or by fax at 604.420.4892.  We appreciate your interest in SISU, however, only candidates considered for the position will be contacted.

We are recruiting for a Bilingual (French & English) Consumer Relations Representative based in Richmond, BC

This person will resolve consumer complaints and coordinate consumer and dealer interaction via telephone and e-mail communication. In addition, he/she will carry out the following responsibilities.

-  Provides tire fitment suggestions
-  Tire quality issues
-    Vehicle quality issues as pertaining to tire wear
-  Suggests closest dealer locations to consumers
-  Ensures dealers are administering terms of contract as expected
-  Monitor and report on quality, trends, and product concerns
-  Prepare reports for Japan on above as requested
-  Assist with B2B National Account process for French speaking dealers
-  Proof read and adapt TCI’s advertising material from English to French as requested
-  Other projects and tasks as assigned

Education & Experience:
-  3-5 years experience in consumer relations/customer service
-  Automotive or tire industry experience is desirable
-  College Certificate
-  Or an equivalent combination of education and experience

Communication Skills:
-  Tactful communicator
-  Clear, understandable speaking and conversational skills
-  Fully bilingual (French & English), written & spoken
-  Excellent French writing skills
-  Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups

Other Skills & Abilities:
-  Solid computer skills, particularly in Windows 7
-  Proficiency in AS400 is desirable
-  Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)

Working Conditions:
-  National position working hours will bridge east and west time zones
-  Commence work at 7:00am (PST) finishes 4:00pm (PST)
-  Work week Monday to Friday

Please apply by submitting an updated resume and cover letter addressed to Human Resources careers@toyocanada.com.    If you have any questions about the role, feel free to contact Human Resources via email at careers sur toyocanada point com or 604-304-0962.

Please visit our website to learn more about us http://www.toyocanada.com.

Qualifications

•University degree is required, preferably in English, Journalism or equivalent
•2 to 3 years experience in proofreading is required.
•Must be fully bilingual in French and English.
•Analytical; able to provide creative, new ideas
•Technical knowledge of print advertising
•Able to work independently; customer-focused
•Good knowledge of Yellow Pages products and their uses
•Able to work as part of a team
•Able to deal with several tasks with tight deadlines
•Ability to deal with ambiguity
•Able to manage priorities and stress
•Very good communication skills (verbal and written)
•Good knowledge of the advertising world
•Work experience with a publications company an asset
•Experience working in a paperless environment (Document Imaging) is an asset

At Yellow Pages Group, we offer an exceptional benefit plan, pension, vacation as well as educational assistance. If you are looking to take your career to the next level click on “Apply Online” to position number 002405 or visit our website about this and other career opportunities at http://www.ypg.com.
We thank all interested applicants; however, only qualified candidates will be contacted.