09.28.2015 - 01:01 pm
Postes à contrat et permanent disponibles!!!
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Première journée de travail le 19 Octobre prochain.
There has never been a better time to join Sage.
We are a global leader in technology for small to medium businesses around the world. We want you to join our Customer Experience team.
We are creating our future now. We are making decisions, pulling together, and making changes in ways that will bring added value to our customers. We may not be new to the market, but we are bringing a new level of excitement and focus that the market needs and wants. It’s a great time to be a part of Sage North America! Especially if you are a Customer Support Analyst. Are you ready to be a part of it?
We are hiring a Customer Support Analyst, Associate in our Richmond, BC offices.
The Customer Support Analyst is responsible for enhancing each customer’s relationship with Sage by providing technical assistance for customers with questions or issues regarding Sage 50’s products or services. This is an excellent full-time position! Do you think you are up for this opportunity? Then what are you waiting for…come on APPLY!
This is a full-time role and the candidate must be fluent in both English and French.
Receives and resolves customer questions and issues regarding Sage Software-
Small Business Division software applications and services primarily via direct telephone contact.
Identifies and responds appropriately to customer needs for additional products
Generates high satisfaction among customers through exemplary customer
Meeting and exceeding customer’s expectations of knowledge, empathy and professionalism.
Meets individual goals and contributes to departmental goals for quality,
sales, and schedule adherence.
Refers higher-level customer issues, questions or problems to the appropriate
Accurately updates and maintains customer, technical, and enhancement databases.
Communicates effectively and efficiently in a fast paced, team environment.
Completes any other duties as assigned to support team or company goals.
At least 6 months of previous successful call center technical support/customer service or accounting experience is highly desired.
Fluency in French and English is a must.
Good knowledge of MS-Windows operating systems and industry specific business principles are necessary.
Must be able to effectively communicate both orally and in writing with customers and associates including management.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.
Must be able to interpret an extensive variety of technical instructions, and deal with several abstract and concrete variables.
Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.
A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals.
Must be flexible and able to adjust with schedule changes.