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SISU Recherche Préposé(e) Bilingue au Service à la Clientèle

Nous avons reçu cette offre d’emploi aujourd’hui de la compagnie SISU qui est à la recherche d’un.e préposé.e au service à la clientèle bilingue. Si ça vous intéresse, veuillez communiquer avec le département des ressources humaines à .. Voici l’offre en question, en anglais:

CUSTOMER CARE SPECIALIST (Bi-Lingual)

SISU Inc., (sisu.com) manufactures leading edge vitamins and other health supplements that are recognized for their quality and efficacy.  It is our mission to be the leader in providing high quality alternative health products and services that substantially improve the wellness in the community.

At SISU, we are always looking for energetic and qualified individuals to join our fast growing team and help continue our dedication to our customers.  We are currently seeking a qualified candidate for the position of Customer Care Specialist.  Reporting to the Customer Care Team Leader, this position is responsible for providing exceptional customer care to all accounts and providing support within the sales team via telephone and email, while surpassing the expectations of our customers.

This position offers competitive compensation, an attractive benefits package and the chance to be part of a growing BC company in the wellness industry.
THE IDEAL CANDIDATE REQUIRES THE FOLLOWING EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

• Grade 12 Diploma and some post-secondary education
• 1-2 Years of related telephone customer service and/or sales experience
• Excellent customer service skills
• Strong attention to detail and accuracy
• Well organized and time-efficient
• Fluent and accurate verbal and written communication skills in both English and French.
• Ability to be diplomatic, maintain high integrity and honesty.
• Ability to work independently as well as part of a team.
• Proficient in Microsoft Office applications

THE PRIMARY DUTIES OF THE POSITION INCLUDE:
1. Provide customer care in-line with the corporate image and core values.

2. Answer and direct telephone calls as required.

3. Manage incoming fax, mail, email and EDI communications for sales purposes.

4. Obtain information necessary to reach a decision about appropriate action and implement prompt responses to general inquiries, product availability, pricing and sales policies to clients from telephone and email inquiries.

5. Properly and effectively correspond with customers on issues such as; specials, promotions, new products, stock status inquiries, determination of ship dates for air or ground, and up-sell where necessary, etc.

6. Proofread all incoming orders and inform sales and/or customers of inaccuracies.

7. Process credit adjustments.

8. Analyze multiple sources of information to determine best course of action for complaints, errors, requests, etc.

9. Continuously work to enhance our customers experience by identifying opportunities for improvements in service and satisfaction levels and dealing with customer escalations in a timely and professional manner.

10. General administrative duties including word processing, data entry, and filing.

11. Properly and expeditiously handle all order related problems and issues, seeking direction from the Customer Care Team Lead as needed.

12. Provide sales support and maintain relationships with customers during field territory vacancies.

13. Invoicing all completed orders from distribution.

14. Other duties as assigned by the Customer Care Team Lead.

Please forward your resume and cover letter to Human Resources at . or by fax at 604.420.4892.  We appreciate your interest in SISU, however, only candidates considered for the position will be contacted.

Catégories: Emploi, Offre d'Emploi Publié par Alexandre Brabant